When a customer has a complaint or issue, it's important to handle it promptly and effectively to ensure their satisfaction. As a print on demand company, you understand that customer service plays a crucial role in building trust and loyalty.

When a customer reaches out with a complaint, make sure to listen actively and empathize with their concerns. Respond in a timely manner, acknowledging their issue and offering a solution. This could involve replacing a defective product, offering a refund, or providing additional assistance.